Yes man – why saying no is so hard to do.
Of the many qualities that described me when I first began work, the one that I see most universally amongst my peers is the inability to say no. I’m not talking about saying no to drugs, or to taking candy from a stranger. No, what I’m referring to is the “can you do it” question that is, for all intents and purposes, unanswerable by someone just starting out. No is such a loaded word when you’re first starting out- is it rejection? Is it disappointment? Is it unexpected? Is it unimaginative? Is it the last word you’ll say at your brand new job?
When I started work, I was asked my professional opinion on a lot of things, most of which I could only respond with “I’ll get back to you.” A good question is usually asked by other engineers or other developers: How do you do this? Did you think about this? Why does it do that? These are questions that I like, they rely on things that I know or have dealt with before. They are ones on which I can draw from my immense (ha!) experience. Compare that to, say, a manger’s question and you can instantly feel the your feet moving- feel that? That’s the earth shaking. It’s a question like “How long will this take you?” or even worse, it’s a question that has the dreaded binary, yes/no answer. “Can you do it”, is by far the worst question a new hire can be asked, and the reasons are all summed up above with those implications we attach to our response.
Or maybe this whole “no” thing comes from confrontation-avoidance. While this is a whole other topic of conversation, my generation has been raised to think they are the most special people in the world, and any dent in this (mentally created) armor might cause far away universes to die. But I digress.
As a new employee, I was eager to prove myself, as were many of my peers I’ve since talked to about it all, by becoming dependable and have that “get-it-done attitude”. If I said no, I’d be setting limits on my ability too early and without actually knowing what they were. Of course, we should let the answer be the truth, and not let our emotions or view of what that means move us otherwise. If the answer is disappointing, perhaps the question should be rephrased (re-scoped) or maybe they should ask someone who is more qualified, which is sometimes a staggering few people, as it turns out. But I felt I’d be sending a clear message that other people were better suited for certain tasks than I was. I wasn’t about to let that happen, and as it turned out, I got in over my head pretty quickly.
Now, maybe other people inherently have the ability to say no to certain tasks and people, but I wasn’t one of them, but part of me feels, in retrospect, that I shouldn’t have been asked some of these questions. It’s not that the project failed or I didn’t meet my deadlines, but I had to kill myself to do a few of them. At some point, people need to know what new employees don’t know, or at the very least, multiply what they think the effort will be by 2.5 (at least).
I’ve learned my lesson in one respect, I know my time lines a bit better than before. I still think I’m the right person for every job floated my way (this both a product of my self-perceived talent as well as the nature of the “find your own work or you’re out” job market). But it’s hard for me to say no when people ask me to do something- i might say that it’ll take me a while, but I’ll still say I can do it. I want to do it. I still am young and need to prove myself. And maybe I should let me work speak for itself, but the more that’s out there I feel the louder my words will be- and when something is particularly exciting to me, I don’t want to pass it up.